Your Privacy Is Our Commitment
Our complete policy on how we collect, process, and protect your personal information on the tbk33 platform is presented here in detail.
1. Introduction and Overview
tbk33 ("we", "our", or "platform") is a trusted online casino and betting platform in Bangladesh. We take the privacy of our users seriously and are committed to ensuring the protection of their personal information.
This privacy policy explains how tbk33 collects your personal information, how it is used, under what circumstances it may be shared with third parties, and how you can maintain control over your information. By using our website or services, you agree to the terms of this policy.
This policy applies to the https://tbk33.cam website and all related services of tbk33.
Important Note: If you have any questions about this privacy policy, contact us at [email protected] or get help via 24/7 live chat.
2. What Information We Collect
tbk33 collects various types of information, which are described in detail below.
Personal Identity Information
During account registration and identity verification, we may collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — 21+ confirmation)
- National ID card or passport number
- Email address
- Mobile number
- Current address
Financial Transaction Information
The following information may be required to process secure financial transactions:
- bKash, Nagad, Rocket, or Upay account number
- Deposit and withdrawal history
- Transaction date and amount
- Type of payment method
The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳500.
Technical Information
Information collected automatically when you use our platform:
- IP address and device identifier
- Browser type and version
- Operating system information
- Cookies and session data
- Page visit history and browsing patterns
- Login time and location data
Gaming Activity Information
To improve your gaming experience and ensure responsible gaming:
- Betting history and results
- Preferred game types
- Duration of gaming sessions
- Bonus usage history
- VIP tier progress
3. Purpose of Using Information
Information collected from you is used for the specific and legitimate purposes described below.
Account Management and Service Delivery
Your information is used to complete your registration, verify your identity, keep your account secure, and give you seamless access to all our services.
Financial Transaction Processing
Your information is used to securely process your deposit and withdrawal transactions through bKash, Nagad, Rocket, and Upay, to prevent fraud, and to maintain financial records.
Security and Fraud Prevention
Your information is used to maintain platform security, detect unauthorized access, prevent money laundering and fraudulent activity, and protect the interests of all our users.
Service Improvement
Your information is used to analyze platform performance, develop new features, resolve technical issues, and continuously improve the user experience.
Customer Service and Communication
Your information is used to resolve your questions and complaints promptly, send important account-related notifications, and provide effective support in Bengali 24/7.
Ensuring Responsible Gaming
Your information is used to verify users' ages (21+ years), identify potentially problematic gaming behavior, and provide necessary support under the responsible gaming program.
4. Cookie Policy
What Are Cookies and Why We Use Them
Cookies are small data files stored in your browser. tbk33 uses cookies to improve your browsing experience, keep login sessions active, and remember your preferences.
We use the following types of cookies:
- Essential Cookies: Required for the basic functioning of the platform (login sessions, security)
- Functional Cookies: To remember your preferences and settings
- Analytics Cookies: To collect usage statistics for the platform
- Performance Cookies: To monitor site speed and performance
You can control cookies by changing your browser settings. However, disabling certain cookies may cause some platform features to not work properly.
5. Sharing Information with Third Parties
tbk33 never sells or inappropriately shares your personal information. However, information sharing may be necessary in the limited circumstances below.
Service Provider Partners
We work with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay), IT infrastructure, and customer service support. These partners receive only the information necessary to provide specific services and are required to follow the same privacy standards.
Legal Obligations
Information may be shared when it is required by valid directives from law enforcement authorities or regulatory bodies, or when legally required to assist in fraud and criminal investigations.
Security and Fraud Prevention
To detect and prevent money laundering, fraud, or other illegal activity, and to ensure the safety of our other users, relevant information may be shared with the relevant authorities.
Business Succession
In the event of a business merger, acquisition, or restructuring, user information may be transferred to the successor entity. We will notify you in advance of any such change.
Our Commitment: We will never sell or transfer your information to third parties for advertising purposes without your consent.
6. Data Protection Measures
To ensure the security of your information, tbk33 implements industry-standard technical and organizational measures.
- SSL Encryption: All our web traffic is protected by 256-bit SSL encryption, keeping your data transmissions secure.
- Data Encryption: Stored sensitive information is kept in an encrypted format.
- Access Controls: Only authorized personnel have access to the personal information they need.
- Security Monitoring: Our systems are continuously monitored and regular security audits are conducted.
- Firewall Protection: Advanced firewalls and intrusion detection systems protect our servers.
- Two-Factor Authentication: Two-factor authentication is available for secure account access.
While we apply the highest level of security measures, no transmission of information over the internet is completely risk-free. We therefore recommend that you keep your account password confidential and log out of unused sessions.
7. Data Retention Period
tbk33 retains your personal information only for as long as necessary to fulfill the purpose for which it was collected or as required to meet legal obligations.
- Account Information: For as long as the account is active and for a specified period after closure as required by regulatory requirements.
- Transaction Records: For an extended period as required by financial regulations.
- Gaming History: For a reasonable period for responsible gaming review and dispute resolution.
- Technical Logs: For a limited period for security analysis.
- Communication Records: Customer service records are retained for a short period.
When the defined retention period ends, your information is securely deleted or anonymized.
8. Your Rights
As a user of our platform, you have the following rights over your own personal information.
Right to Access Information
You have the right to know what information we hold about you and to receive a copy of it.
Right to Correct Information
If your information contains any errors or is incomplete, you have the right to request that it be corrected or updated.
Right to Delete Information
In certain circumstances and within the limits of legal obligations, you have the right to request that your information be deleted.
Right to Restrict Processing
In certain circumstances, you have the right to request that the processing of your information be limited.
Right to Data Portability
You have the right to receive your information in a structured, commonly used format.
Right to Withdraw Consent
Where processing of your information is based on your consent, you have the right to withdraw that consent at any time.
To exercise these rights, email us at [email protected] or contact us via 24/7 live chat. We will process your request as quickly as possible.
9. Protection of Minors' Information
tbk33 is an age-restricted platform for users aged 21 and above only. We never intentionally collect personal information from minors.
We verify age during the registration process and if we learn that a minor has registered on our platform, we will immediately close that account and delete all associated information.
If you believe that a minor has inappropriately registered on our platform, please notify us immediately at [email protected].
10. Policy Changes and Updates
tbk33 reserves the right to update or change this privacy policy at any time. If significant changes are made to the policy, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A public notice will be displayed on our website.
- The date of the change will be updated at the top of this page.
Continuing to use our platform after any changes will indicate that you agree to the updated policy. We therefore advise you to review this page regularly.
11. Related Policies & Terms
This privacy policy applies together with tbk33's other policies and terms. In case of any conflict, this privacy policy applies solely to matters of data protection.
Please also read the following documents for complete information:
- Terms & Conditions — Overall terms of service
- Responsible Gaming — Safe gaming guidelines
- About Us — Introduction to the tbk33 platform
12. Contact Us
Any questions or concerns regarding privacy
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us. Our privacy team will carefully review your matter.